iluvroadrunner6 | (no subject)

Okay, first of all Rated R Policy for Regal Cinemas:

- Seventeen years-old with a valid identification (picture and birthday) for ONE ticket.
- Twenty-one years-old with a vaild identification for UP TO FOUR.

If one of the members of the group isn't twenty one, I can only sell you tickets for the number of IDs I see. That's our policy, there's nothing I can do about it. I'm sorry.

So this guy comes up to the window and says he wants to buy four tickets for The Hangover. He doesn't look more than fifteen, so naturally, I ask him for ID. He shows me his ID -- he's seventeen, but he's not twenty-one. So I tell him that I need to see IDs for the other members of his party.

Guy: Okay, I'll get them. How much?
Me: I need to see the IDs.
Guy: I know, they just walked past with me. Just print them up, and I'll them bring them back.
Me: I can't sell you the tickets until I see the IDs.
Guy: *huffs* Fine.

So, he disappears for a while, I continue to help more people, and the guy comes back with his friends. Two of the three have IDs, and the fourth doesn't. This conversation ensues:

Me: I can only sell you three.
Guy: But she's nineteen.
Me: None of you are twenty-one. I need to see something with your picture and your birthday.
Girl: I have my college ID.
Me: I need something with your picture and your birthday.
Girl: It's a college ID! Obviously I have to be older than seventeen to be in college.
Me: A person can be younger than seventeen and be in college.

(Which is true. We actually have an employee who started college when she was sixteen.)

Guy: Can't you just let her in?
Me: I'm sorry, but I can't. I need something with her picture and her birthday.
Guy and friends: *leave*

They disappear for a while, and then he comes back to the window again, and asks for three tickets for The Hangover. Okay, that was fine, he'd shown me three IDs. In the process of getting ready to ring up the order, I noticed that he already had a ticket for the movie in his hand. So, naturally, I ask him if he already has a ticket and he just kind of shrugs it off.

Me: I can only give you two.
Guy: Why, I showed you three IDs.
Me: You already have a ticket.
Guy: And your point?
Me: They're going to card you at the door.
Guy: Who cares, just give me the tickets.
Me: I can only give you two, they're going to card you at the door.
Guy: So let us get caught.
Me: I can't do that.
Guy: Why not? It's not your problem.
Me: I'll get in trouble for not doing my job!

At this point, my manager told me to refund his ticket and threw him out, but it wasn't the fact that he was trying to manipulate me that pissed me off. It was the fact that when I caught him trying to manipulate me, and followed the policy when it comes the movie, he tried to get me to bend the rules and not do my job. On top of that, he did it in FRONT OF MY MANAGERS. I love how some customers are so self-centered and think that they're better than the rules that they don't care that the theater could seriously get fined for letting in someone without valid identification. It's AGAINST THE LAW.

God, I really hate people sometimes. *headdesk*

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I remember assholes like that.

And when I worked front end at the grocery store, people did that shit about alcohol. Like...groups of college kids where only one had their ID. I'd even tell them point blank, "I could not only get fired, but I could also get arrested and/or fined for selling alcohol to minors. Yes, every one of you has to show me an ID."

And they'd still make a fuss.

People are gross. Especially when they feel like they're entitled.

People have this thing with self-entitlement, and it drives me mad. Kudos to you for keeping your head--I doubt I would have (which is probably why I can't work in customer service of any variety, but that's not the point). o.O

Thanks. Still didn't annoy me any less though.