There is a special circle of hell for teenagers who abuse their movie theater attendants.

[iluvroadrunner6]

First of all -- "The Happening" is rated R for those of you that didn't know (although, that's been the main hook for the movie, so -- yeah), which means the theater has this nice special rated R policy that includes:

- Not allowed to buy more than one ticket for a person without ID unless you're over the age of 21
- Not allowed to buy more than FOUR tickets for said minors in order to get into said film

Granted, we have more trouble with the first one than with the second, because someone will take their significant other out on a date, and the other person will forget to bring their ID, and the person buying won't be 21. That happens, and I get that, and people get aggravated but that's our policy. We don't want to pay a big shitload fine. Sorry.

And I know I can misjudge ages sometimes -- some people look younger than others, but I can tell when you're under 25 (which is the age we card to) or over 25 (most of the time).

Anyhoo -- tonight we had the issue with the latter end of the policy, when a woman showed up to the theater and wanted to take SIXTEEN 14 year-old kids in to see a "The Happening." Supervisor Justin (because there are two in this story) was dealing with her as I was coming back into the box office from my break, and he was clearly explaining to her the rated R policy that dealt with how many kids she could take into the theater. (Which, by the way, is also on a BIG ASS sign posted IN THE BOX OFFICE for all to read.)

So, he sells her the four tickets for the kids she's taking in, and then I take over in dealing with the kids. The kids are scrambling around, talking to TOTAL STRANGERS on the line, as well as pulling in their mothers and grandmothers to get them to buy their tickets and say they're going into the theater with them. Naturally, I flagged all their tickets so that the people at the door would know they were screwing with our policy. But the thing that was really getting me regarding the mother was that she was consistently begging me to let her buy another ticket, and I kept telling her no -- but when she asked to speak to a manager all I had to do was point to Sharon, who was on the register next to me, and she BACKED ME UP (that was probably the good part of the whole ordeal).

Anyway, the spawns of Satan, all with their flagged tickets, make their way inside, and naturally, the people at the door won't let them in. Now, we've also had a solid line around the theater from about 7:30 to 10:30 nonstop. It was awful. Now, I'm helping another customer, and in between them and the next one, two of the kids come back asking for their money back. I refund their tickets. Between the next customer two more come back, and I do the same. I'm in the MIDDLE of HELPING ANOTHER CUSTOMER and the whole MASS of them come over, INTERRUPT THE CUSTOMER I'M HELPING and start THROWING THEIR TICKETS AT ME, DEMANDING A REFUND. WHILE I'M SPEAKING TO ANOTHER CUSTOMER.

That was kind of the last straw for me.

I told them to take their scrawny asses to the back of the line (not necessarily in those words) and WAIT until it was their turn. Then I went back to helping the customer I was helping. Then they whined about how their parents wanted them to leave now, and I'm like tough shit (again, not those words) you either wait on line with your stubs till it's your turn, or you leave without your damn refund.

They weren't pleased.

The mother came up and was slightly nicer about it, but I'm still like, sorry -- end of the line. Eventually Manager Justin came and took care of their refunds. But still, to sum up:

Teenagers = SPAWNS OF SATAN.



Oh -- and if anyone happens to see Hulk, could they let me know if it's worth seeing on my free time? Because if it isn't, I'll just sit in on my breaks.

Comments

[polkadotsnplaid.livejournal.com]

Bastard-coated bastards.

With, you know.

Bastard filling, of course.

[iluvroadrunner6.livejournal.com]

Hee -- yes, of course.

[defy-n-gravity.livejournal.com]

Ugh. Been there. Know what you mean. Death to them all.

::hug::

Ok, maybe not death per say...

[mtwendyr.livejournal.com]

*sporks them all for you!* Customers SUCK!

[jacedesbff.livejournal.com]

Wow. What a bunch of idiots. I love the part about throwing their tickets at you. I'm struck by the desire to yell, "TOAST!", a la Rocky Horror. Wanktards. I'm glad your manager stepped in, because even I, who am pretty darn easygoing, would have been ready to send them through a meat grinder.

[qa.livejournal.com]

LOL definitely.

[polkadotsnplaid.livejournal.com]

Dr. Cox, as always, FTW.

[toxic-shadow.livejournal.com]

Oh man, brava for not just bitching their little asses out. I would've strangled them.

Side-note? Dennis put me on "medical leave" because APPARENTLY I'm unreliable and I call in sick too much even though the last time I called in was over a month ago. He threatened my job (again) and so now the next two weeks have suddenly freed up.

[iluvroadrunner6.livejournal.com]

*hugs back* Thanks.

[iluvroadrunner6.livejournal.com]

They DO. Ugh.

[iluvroadrunner6.livejournal.com]

I almost never raise my voice to customers unless they can't hear me, and I was ready to start screaming at these kids. It's so frustrating.

[iluvroadrunner6.livejournal.com]

Eww. Stupid managers.